Renato Fenocchio Olive Oil- a customers experience
January 23, 2009
A couple of weeks ago we messed up. A shipment of Renato Fenocchio's Olive Oil arrived broken. I did what I would expect any company to do to fix it. I just hoped that the customer wouldn't be too upset anymore, but she was actually happy and wrote me a nice email. Thank you very much for the feedback, Cathy.
"Hi Anthony,
In case you want to add a customer comment to your web page, I’ll start with how great the olive oil is. I highly recommend it and I am an olive oil fanatic. That should be the start and end of the story, but I have to acknowledge the customer service provided by Farmstead Wines. My eagerly awaited three bottles of olive oil arrived in the mail, broken, dripping and somewhat frozen – I live in Ottawa and we’re in the middle of minus 40 degree weather. I contacted Anthony by e-mail and received a gracious and apologetic response within minutes and by the next day I had three new bottles of olive oil at my door.
What amazing customer service! That, along with a handwritten note, is unheard of these days.
I really appreciate the quality of the olive oil and the response from Farmstead Wines. Best of luck in your endeavours!
Thanks,
Cathy"
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Catherine Moore / April 7, 2009
Just finished my first bottle of Fenocchios olive oil, and of course would like another. I wish I could post a “favorite” but truth be told I use it for everything. It came to me wrapped like a gift, gold foil and a beautiful label, and it is my favorite and the bottle of oleo di oliva that I reach for most. Particularly since I know its history and that it is the most fresh olive oil in my pantry. Thank you so much for making it available to us here in North America.